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Ordering:
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Welcome to CeltiCottage!
We hope you find your shopping experience with us convenient and enjoyable.
We have taken all the extra precautions by making our shopping cart 'secure'
so that when you checkout all credit card and shipping information remains
confidential to only our records. We accept Master Card, Visa, AMEX and Discover.
Shipping and handling are additional charges. Most items are in stock, in the event an item is out of stock, we will back order
and ship items as soon as possible. Your credit card will be charged only for item(s) shipped.
We will be offering new product pieces periodically and monthly specials.
Alternative Ordering Options:
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Phone orders
If you prefer not to order online or have product questions and would like to speak with someone you can call
888.653.5521 or 757.479.8548 during normal business hours. We can also be reached via email at service@celticottage.com.
Our normal customer care center business hours are Monday through Friday 10 AM - 4:00 PM Eastern Standard Time.
If calling after normal business hours you may leave a message with our automated attendant and we
will get back with you as soon as we can. Orders can also be faxed by following the details below.
Fax Orders
Fax your order, credit card information, billing address, phone number and ship
to address to 888.653.5521 or 757.479.8548. Fax orders accepted seven days a week.
Mail Orders
CeltiCottage
Retail Sales
1737 Seaton Drive
Virginia Beach, Virginia 23464
Provide order information; piece part, description, quantity and price.
Please include home number with area code and complete ship to address.
We cannot accept cash, personal checks or purchase orders but will accept a
money order or travelers check.
Return Procedure:
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All returns and exchanges must be pre-authorized.
For return authorization call 888.653.5521.
Merchandise found to be unsatisfactory must be returned in resalable condition within 10 days.
Credit refunds will be issued to credit card used for transaction.
Store credit will be issued for merchandise that is sold out or no longer available.
Music, Video, & DVD:
1. Any merchandise found to be defective will be exchanged for same.
2. No refunds, exchanges, or credits on opened merchandise.
Poodle Sock Returns:
Poodle dance socks can only be exchanged for another size or returned provided that:
1. The manufacturer tag is still fastened to product.
2. The socks have not been worn, washed or abused in any fashion.
If you have any questions or concerns about this policy or about ordering from us
please email us at service@celticottage.com
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